utilities

ACCOUNT SETUP:
To acquire City utility services customers are required to provide a picture ID, a copy of lease/purchase agreement, and a deposit.

DEPOSITS:
Water/Sewage/Garbage: $175; Water/Garbage: $100;
Water only: $75
Deposit will be held by the City until account is closed and a final bill is created. Deposits will be refunded within 30 days of account closeout less any arrears owed to the City of Norman Park.

BILLING CYCLE:
Utility Bills are printed and mailed on the 15th of each month and due by the 5th of the following month. A bill is mailed for each customer; failure to receive a bill does not relieve the customer of the responsibility to pay in a timely manner. Bills will be considered delinquent if not paid by the due date and a 10% late penalty will be added.

CUT OFF/RECONNECT:
Any utility bill that is not paid in full by the 20th of each month will be disconnected. In order for services to be reconnected, the outstanding balance must be paid in full along with a $25.00 reconnect fee. Services reconnected after 4:00 P.M. will require a $50.00 reconnect fee.
Services will only reconnected until 9pm Monday – Friday
Termination of utility services does not relieve the customer(s) of obligation to pay outstanding charges. Uncollected balances are subject to legal action or third part collection agencies.

EXTENSIONS:
Customers may apply for one extension within a three month period. Extension Request Forms must be completed by customer and approved by clerk. All extensions must be approved by City Clerk. Any late penalty incurred during extension will apply to the customer’s account.

ADJUSTMENTS:
The City makes every effort to ensure that readings and usage are accurate prior to mailing bills, however should the customer believe the bill to be incorrect a request may be made to read and test meters for accuracy.

In the event that a bill is found to be incorrect due to an error in the billing process the City will adjust bills accordingly.

In the event that a customer has excessive usage on a bill due to a leak on the customers’ side of the meter; an adjustment will be made to the sewage only.

Pools: The City will allow customers that have water and wastewater services to fill pools one time yearly and have wastewater costs adjusted appropriately.

Customers are required to contact City Hall before beginning to fill and once again when the pool is full. A utility employee will obtain meter readings to ensure usage is accurately calculated for the adjustment. This adjustment will only be made once every twelve months. In the event that a customer has excessive usage due to additional water being used in the pool, the entire bill will be the customer’s responsibility.

THEFT OF SERVICES:
Any theft of City services will be reported to law enforcement immediately and necessary action will be taken.